FAQ

Frequently Asked Questions

1.Do you ship to the United States?
Yes. We ship to the United States and many other countries worldwide.

2.How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery to the United States usually takes 7–14 business days after dispatch.

3.Where do you ship from?
We currently ship from China.

4.What materials are used in your bracelets?
Our bracelets are made with carefully selected materials inspired by Chinese tradition, including crystal, herbal beads, and ceramic elements depending on the collection.

5.Are these bracelets suitable for gifting?
Yes. Our bracelets are designed to be meaningful gifts as well as everyday wearable pieces.

6.Can I return my order?
Yes. Returns may be requested within 30 days of delivery. For non-defective returns, customers are responsible for return shipping costs. Please refer to our Returns & Refund Policy for full details.

7.How do I choose the right collection?
You can start with Five Elements, Herbal Bracelets, or Ceramic Bracelets depending on what speaks to you most in meaning, material, or style.

8.Do you offer free shipping?
Yes. In order to express our gratitude for your trust and support, the entire website will offer free shipping until June 1st, and there will be a 20% discount on the first order.

9.Do promotions stack?
Unless otherwise stated, promotional offers cannot be combined with other discount codes or offers.