Returns & Refund Policy

Returns & Refund Policy

We want you to have a smooth shopping experience with Redynasty.

Return Window
You may request a return within 14 days of delivery.

Eligibility for Returns
To be eligible for a return, items must:
- be unused and in their original condition
- be returned in the original packaging
- not be damaged due to misuse or improper handling

Non-Defective Returns
If you would like to return an item for reasons other than damage, defect, or shipment error, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- your order number
- clear photos of the item
- photos of the packaging, if applicable

If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund, or other support at our discretion.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable number of business days.

Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
- final sale items
- gift cards
- personalized or custom-made items, if applicable

Promotional Orders
If an order qualified for a promotion such as “Buy 3, get the lowest-priced item free” and part of the order is returned, the original discount may be recalculated. Any refund issued will reflect the adjusted order value after promotion eligibility is reviewed.

How to Start a Return
To request a return, please contact us at [your support email] with your order number and reason for return.

If you have any questions, we’re happy to help.